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ADSL2+ frequent drop outs

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Level 1b

We recently switched from just an ADSL2+ internet connection to your phone+internet bundle, we've been having noticebly more drop outs since and they seem to be getting more frequent these past few days; as often as once every 10-20 minutes (the ADSL loses sync). The line and dialtone sounds fine and we've tried isolating the router straight to the wall socket, different sockets, cables, filters etc to no avail.

 

We've had similar drop outs previously both before and after technicians came to repair a faulty line at our premises, but I think something was done with the line settings on TPG's end too, perhaps these settings haven't been carried over with the switch?

 

Can someone please investigate, thank you.

2 REPLIES 2
Moderator

Hi @llwillis,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and have run some test.

 

We were not able to detect any fault on the copper network, but was able to see the dropouts that you've experienced.

 

We'll arrange a call from our Tech team between 1PM - 2PM today to look into it further. They'll be in touch with the number that we have on file. If you have a preferred time and recently updated your contact number, please let us know and will advise them.

 

Kind regards,

BasilDV

Moderator

Hi @llwillis,

 

Our Tech team was trying to call you yesterday, but you were unreachable.

 

They will try to contact you again today to check further your service. They've sent you an SMS with their support number which you may contact once your available.

 

Let us know should you require further assistance.

 

Kind regards,

BasilDV