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ADSL2+ keeps dropping out and connection speed gets lower

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Level 1a

Hi,

I am a TPG ADSL2+ user. My Internet connection keeps dropping out since yesterday and the connection speed becomes lower. Normally the downloading speed is about 8 Mbps and uploading speed is 1 Mbps. Now it becomes about 2Mbps and 0.3Mbps. I also found that every time when the connection comes back from a dropping out, the connection speed gets lower a bit. When it reaches the lowest, the connection becomes stable and no more dropping out happens. I called TPG and they did some diagnose online. After that my connection speed recovered but it starts to drop out again. It's like a loop.

Do you guys have any suggestions about how to solve it? Thanks.

Eric

4 REPLIES 4
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Moderator

Hi

 

I will look up your details and your ADSL status and get back to you shortly.

 

Regards,

Peter

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Moderator

Hi

 

From your call today a Fault Ticket has been raised. #10654635.

TPG Engineers will be looking at your ADSL and deciding what is the best way to get your fault resolved.

You will be advised shortly.

 

Regards,

Peter

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Level 1a

Thanks! Please check the following Internet status. Just let me know if you need more information.

 

NETGEAR genie®.jpegNETGEAR® Show Statistics.jpeg

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Moderator

Hi @longyanyue 

 

I believe that one of our Engineers has been in touch and advise you of the line status. 

 

Should you decide to switch over to NBN, please don't hesitate to reach out to us again. 

 

Thanks!