Account about to expire

[vcookie]

I have receive a recorded message "your account is about to expire" before dialling any numbers. I checked my account and there are no issues. Please help.

Thank you

[BasilDV · Accepted solution]

Hi @vcookie 

Welcome to the Community!

We were able to locate your account using your community details and can confirm that there's no issues with the account.

For further issues, please let us know and will raise it to our Mobile team.

BasilDV

[Farheen]

I have the same issue currently. Can the TPG team help me please

[BasilDV]

Hi @Farheen

Welcome to the Community!

We tried to search for your account to no avail.

We'd like to have a better understanding of the situation and see what we can do to resolve this.

Are you under the TPG Mobile SIM only service or the NBN service?

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV