Account error iOS13.3

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Level 1a

Hi,

I had to reset my password yesterday and now I can't get my email to work on my phone. It comes up with, Cannot Get Mail. The mail server  "mail.tpg.com.au" is not responding. Verify that you ahve entered the correct account info in Mail settings.

 

I have checked my mail setting under passwords & account, incoming mail server - 

host name: mail.tpg.com.au

user name: username @TPG.com.au

password: xxx etc

 

checked outgoing mail server: SMTP

Primary server - mail.tpg.com.au - on

etc.

 

Why wont it work?

1 REPLY 1
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Moderator

Hi @mcleodh 

 

Welcome to TPG Community!

 

Did you reset the password of your TPG account? If yes, then you need to update the password on your email clients for it to work.

 

Please make sure that the password for the incoming and outgoing mail server are correct.

 

Let us know how it goes.

 

BasilDV