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Adsl 2+ dropping out

Level 1a
Hi
My ADSL+ internet is dropping out every 10-15 minutes, I have to restart the modem & then it comes back.
This is happening since last 2-3 weeks, in my area, Harris Park, NSW.
What's wrong ? Very frustrating..
Also I am on the customer service phone line since last 30 minutes, waiting to speak with someone
Looks like time to switch to Optus...
1 REPLY 1
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Moderator

Hi @hardikprajapati

 

Welcome to the Community! 

 

I've located your account using your Community details and have seen that the issue is now being investigated by our Engineering Team. 

 

Furthermore, Telstra has booked a technician to check your TPG service anytime between now and 27/Feb/2019. As per your query, this will not cost you anything. 

 

Should you have further queries, please don't hesitate to reach out to us or may simply reply to the SMS sent by our Engineering Team. I'll be providing your ticket number via private message. 

 

 

Regards,

Ahra_G