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Adsl disconnection reoccuring

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Level 2

After a few weeks after fixing the adsl drops, it occurs once again, inconveniencing my everyday life began happening again today.

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Hi @fender01,

 

Thanks for raising this with us.

 

We've run some remote test and was not able to detect any fault on the NBN network.

 

Are you using a splitter/filter to connect the modem to the wall socket? If yes, try to disconnect it and connect the modem directly to the socket instead.

 

If you are not using any splitter/filter, then try to unplug and replug the phone cable from the wall socket and at the back of the modem. You may also try to change the cable if you have a spare one.

 

If the service is still the same, please let us know.

 

Kind regards,

BasilDV

 

 

View solution in original post

1 REPLY 1
Moderator

Hi @fender01,

 

Thanks for raising this with us.

 

We've run some remote test and was not able to detect any fault on the NBN network.

 

Are you using a splitter/filter to connect the modem to the wall socket? If yes, try to disconnect it and connect the modem directly to the socket instead.

 

If you are not using any splitter/filter, then try to unplug and replug the phone cable from the wall socket and at the back of the modem. You may also try to change the cable if you have a spare one.

 

If the service is still the same, please let us know.

 

Kind regards,

BasilDV

 

 

View solution in original post