Adsl2 not working

[ffulia178]

Hi
Wta94659864
My adsl2 connection has stopped working from 2 weeks ago. How could I get tpg tech support to look into this? This is very important and urgent as this internet is used to connect the security camera in the premises.
Can anybody get back to me???

[BasilDV]

Hi @ffulia178

Before attempting the troubleshooting steps, we recommend that you do the following below.

• Check our Service Status at https://www.tpg.com.au/servicestatus
• "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

In your case, the issue has been escalated to our Engineering team and a TPG technician has been requested to visit your premises to check your service. Further updates will be given by an assigned Engineer via SMS or phone call as soon as it becomes available.

BasilDV