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An error occurred while sending mail. The mail server responded: 535 5.7.8 [TPG-A02] Authentication

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jphilbey
Level 2

Have changed password. Still cannot send emails via Mozilla Thunderbird for 2 days now.

Any help would be surprising but appreciated.

.

"An error occurred while sending mail. The mail server responded: 535 5.7.8 [TPG-A02] Authentication denied. User blahblahblah@tpg.com.au is banned from using SMTP AUTH due to previous abuse. Please verify that your email address is correct in your account settings and try again."

1 ACCEPTED SOLUTION

Accepted Solutions
Shane
Moderator

Hi @jphilbey,

 

We're glad to know that the issue with your e-mail has been fixed, we'll be closing this ticket now.

 

Regards,

 

 

Have changed password. Still cannot send emails via Mozilla Thunderbird for 2 days now.

Any help would be surprising but appreciated.

.

"An error occurred while sending mail. The mail server responded: 535 5.7.8 [TPG-A02] Authentication denied. User blahblahblah@tpg.com.au is banned from using SMTP AUTH due to previous abuse. Please verify that your email address is correct in your account settings and try again."

View solution in original post

5 REPLIES 5
david64
Level 11

Hi jphilbey. Can you check the outgoing mail settings in Thunderbird: authentication is selected and to use same settings as incoming mail server.  And incoming mail server has userid and password set.

jphilbey
Level 2

Hi David

Sorry cannot send screen snips  but yes to all. No settings have been changed, my problem began when I was spoofed by return emails I didn't send the other day.

cheers

Shane
Moderator

Hi @jphilbey,

 

Thanks for raising this to us.

 

Shoot me a private message with your account details (Username/Customer ID) together with the affected e-mail address, we'll raise this to our postmaster for further investigation.

 

For reference: How do I private message (PM) in the community

 

Regards,

 

 

Have changed password. Still cannot send emails via Mozilla Thunderbird for 2 days now.

Any help would be surprising but appreciated.

.

"An error occurred while sending mail. The mail server responded: 535 5.7.8 [TPG-A02] Authentication denied. User blahblahblah@tpg.com.au is banned from using SMTP AUTH due to previous abuse. Please verify that your email address is correct in your account settings and try again."

Shane
Moderator

Hi @jphilbey,

 

We're glad to know that the issue with your e-mail has been fixed, we'll be closing this ticket now.

 

Regards,

 

 

Have changed password. Still cannot send emails via Mozilla Thunderbird for 2 days now.

Any help would be surprising but appreciated.

.

"An error occurred while sending mail. The mail server responded: 535 5.7.8 [TPG-A02] Authentication denied. User blahblahblah@tpg.com.au is banned from using SMTP AUTH due to previous abuse. Please verify that your email address is correct in your account settings and try again."

View solution in original post

mdoruk
Level 2

Hi, I am just a new member here and wish to clarifiy some issues in relation to unable to send mail becuase my outgoing  is blocked by TPG following an abuse.In fact that is what it was, a hecker, perhaps, send mails from by contact list that I discovered afterward when friends  warned me.  My concern is this:  TPG has blocked it rightfully, but they did not let me know it was blocked and why it was blocked. I could  get mails ( no send), so a simple letter of information could saved hours of my time and TPG's.