Any one has nbn issue at the moment?

[Aozei]

My Internet suddenly dropped. Black box, all four lights on. White box, Internet light is off. Tried to call tpg support, but no one picked up the phone for half an hour. Any help here?

[Ahra_G]

Hi @Aozei, 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

Let us have your Customer ID or username via private message so we can check the status of your connection. 

Regards,

Ahra_G