For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection
Let us have your Customer ID or username via private message so we can check the status of your connection.
Apologies for the delay in our response.
There has been connection issues reported relating to NBN FTTC services as confirmed by NBN Co.
Services should resume as normal however if you are still experiencing issues, please don't hesitate to let us know.