Archer AC1200 can’t connect to internet

[bcasey1940]

Received Archer AC1200 router from TPG. All seems ok from the lights on the router. The Internet light is on, but if I try to load an internet page, it times out without any page. I have reset and rebooted many times with no success. Have done the suggested netsh commands and restarted but still nothing.
What now?
Thanks

[David_M]

Hi @bcasey1940 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @bcasey1940 

I have checked your NBN-FTTP 50/20 service and we can see the NBN-NTD ok.

Sounds like you need to configure your modem with your username/password to get the service working.

You may check the setup guide that we've created for NBN-FTTP here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-To-The-Premise-NBN-FTTP-Setup-Guide/td-...

https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-TP-LINK-C1200-modem-for-Windows-10/...

Regards,
David_M

[bcasey1940]

David
Followed the setup instructions from the links you sent me and all went perfectly. I was connected to the internet but when I tried to load a website it just keeps timing out again and again.

[bcasey1940]

Tried to load web page with both Firefox and Chrome. Site can’t be reached.

[KarlB]

Hi @bcasey1940,

Your service is showing online for the last 40mins. Have you connected into your modem/router Wi-Fi?

The default Wi-Fi password will be printed on a sticker on the back or underneath the modem

Regards,

Karl

[bcasey1940]

Not sure what CID means.
My Tpg Id is adsln0h3
Community is bcasey1940
Router SSID is TP-Link_CEB7

[bcasey1940]

Yes I’m on line but can’t download pages as it times out on both Firefox and Chrome.

[KarlB]

Hi @bcasey1940,

Here is a guide that will help you connect to your Wi-Fi. If that is the issue you are having.

https://community.tpg.com.au/t5/Broadband-Internet/How-to-Connect-to-Your-Wi-Fi-network/m-p/24331#M9...

Regards,

Karl

[bcasey1940]

Can’t see a wifi icon at bottom right even if I press the up arrow. There is a Network 2 icon. Is that it?