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Archer AC1200 can’t connect to internet

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Level 3
Received Archer AC1200 router from TPG. All seems ok from the lights on the router. The Internet light is on, but if I try to load an internet page, it times out without any page. I have reset and rebooted many times with no success. Have done the suggested netsh commands and restarted but still nothing.
What now?
Thanks
3 ACCEPTED SOLUTIONS

Accepted Solutions
Moderator

Hi @,

 

Sounds like there might be a setting wrong with your desktop Network card. I recommend if you haven't already done so, to restart your desktop and modem and retest.


I have also requested for one of our Helpdesk staff to give you a callback to continue the troubleshooting, and they will give you a callback later on today.

 

Regards,

Karl

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Level 3
Hi
Have just successfully downloaded web page. A complete shutdown of desktop and router, a long wait before repowering all seemed to fix things. Thanks for help.

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Level 3

Thank you, Karl, for your patience with me.  Good TPG support as usual.

Cheers

Bill Casey

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17 REPLIES 17
Moderator

Hi @bcasey1940 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Moderator

Hi @bcasey1940 

 

I have checked your NBN-FTTP 50/20 service and we can see the NBN-NTD ok.

 

Sounds like you need to configure your modem with your username/password to get the service working.

 

You may check the setup guide that we've created for NBN-FTTP here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-To-The-Premise-NBN-FTTP-Setup-Guide/td-...

https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-TP-LINK-C1200-modem-for-Windows-10/...

 

Regards,
David_M

Level 3
David
Followed the setup instructions from the links you sent me and all went perfectly. I was connected to the internet but when I tried to load a website it just keeps timing out again and again.
Level 3
Tried to load web page with both Firefox and Chrome. Site can’t be reached.
Moderator
 
 
 
 
 
 
 
 

 

Your service is showing online for the last 40mins. Have you connected into your modem/router Wi-Fi?

The default Wi-Fi password will be printed on a sticker on the back or underneath the modem

 

Regards,

Karl

 

 

 

Level 3
Not sure what CID means.
My Tpg Id is adsln0h3
Community is bcasey1940
Router SSID is TP-Link_CEB7
Level 3
Yes I’m on line but can’t download pages as it times out on both Firefox and Chrome.
Moderator

Hi @,

 

Here is a guide that will help you connect to your Wi-Fi. If that is the issue you are having.

 

https://community.tpg.com.au/t5/Broadband-Internet/How-to-Connect-to-Your-Wi-Fi-network/m-p/24331#M9...

 

Regards,

Karl

Level 3
Can’t see a wifi icon at bottom right even if I press the up arrow. There is a Network 2 icon. Is that it?