Get online support
As the Subject suggests, my Archer VR1600 router is dropping out and rebooting itself several time a day, and as often as once an hour. I am on NBN HFC connection, with router connected by WAN port to the arris hfc connection box. The problem started around December last year (~2 months ago)
As a workaround, I set up an older router I had laying around as my main router/modem connected to the Arris box, and connected the Archer via bridge mode to the main router so I could continue with existing wifi networks. This worked and I did not experience any dropouts/rebooting however this meant i could not use the VOIP phone.
Several days ago, I decided to retry the Archer as my main router, and did a full reset, re-entered my ppoe credentials and reset my wifi networks. This worked and appeared stable for a day or so, hoever the problem as re-emerged and the device has started to disconnect and reboot.
Have read a few other posts on this whcih suggest it may be a hardware issue, have not logged it with TPG support as yet.
thanks
Hi @dyelvert1,
The VoIP will only work on a TPG supplied modem/router. Let's work on checking how we can get the issue sorted.
Any chance you can PM us with your TPG account details?
Thanks!
Ahra_G