Hi @mhydeski, we have located the account using your community details. We can really see an indication that your connection is dropping out, thus we have escalated this to our Engineering Team for further investigation. You will be contacted by the case engineer via SMS or a phone call to discuss the progression of the case.
Hi @jayell, we have also located an account using your community details, but we'd like to make sure that we really got the right one. Please PM us your TPG customer ID, username and complete address.
To send a PM, please refer to this link:How do I private message (PM) in the community