Archer VR1600vr

[palashnandy]

I am at 509 New South Head Road, Double Bay 2028.
My VR1600v modem’s internet led is not glowing. Only power, 2.4g, 5g and WAN leds are glowing. No internet.
Its connected to NBN Arris CM8200. On that power, downstream, upstream and online leds are glowing.
How to fix it and get internet?

[Ahra_G]

Hi @palashnandy, 

For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection

If the issue persists, let us have your Customer ID or username via private message so we can check your service. 

Thanks! 

Ahra_G