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Message Unable to join the network

rosanna18
Level 2

Hi Team,

Old iPad using Version iOS 9.3.5

I tried connecting my old iPad to the 5G Hiome Broadband. The username and password are correct. The message after key the password:

Unable to join the newtork.

I am able to connect all my other devices even my old andriod laptop.

 

Can you advise me.

 

Thank you.

Eddy

 

 

 

1 REPLY 1
Angeli
Moderator

Hi Eddy, 

 

Welcome to TPG Community! 

 

If your old IPad supports 2.4Ghz, I would recommend to disable the band steering via modem portal. Then, personalise your home WiFi settings. (SSID and password). 

 

Regards, 

Angeli