Message Unable to join the network

[rosanna18]

Hi Team,

Old iPad using Version iOS 9.3.5

I tried connecting my old iPad to the 5G Hiome Broadband. The username and password are correct. The message after key the password:

Unable to join the newtork.

I am able to connect all my other devices even my old andriod laptop.

Can you advise me.

Thank you.

Eddy

[Angeli]

Hi Eddy, 

Welcome to TPG Community! 

If your old IPad supports 2.4Ghz, I would recommend to disable the band steering via modem portal. Then, personalise your home WiFi settings. (SSID and password). 

Regards, 

Angeli