Asdl2

[kamkam]

I have received your email. I don’t know how to troubleshoot.

[JayeshP9]

Welcome to TPG Community,

You can private message to me your customer ID, username, service address or mobile number so i can check status here.

regards

JayeshP9

[kamkam]

Username: Chiuyat
Mobile No: 0425257798

[JayeshP9]

Hi kamkam,

I am able to see that your modem got sync however there is  no authentication so you need to configure your modem with TPG Username which is:  chiuyat      and TPG provided password.

By the way which modem are you using right now?

regards

JayeshP9.

[kamkam]

Hi,Moderator
I haven’t change modem .
I haven’t change username and password.

[JayeshP9]

Hi,

As to me there is authentication issue so can follow below step.

1. Open your browser and in the address bar type http://192.168.1.1 and press Enter.
2. Enter admin for both the username and password and click Login. If you have changed the login credentials,
3. Please enter the current username and password for the modem/router interface.
4. Navigate to Basic Setup > Quick Setup.
5. Put your TPG username, in your case it is chiuyat in the PPP Username field
6. Type your TPG password in the PPP Password field

regards

JayeshP9.

[kamkam]

I have try step by step, but still no internet. What can I do now.

[kamkam]

Hi
Anybody does solve my problems? I can’t connect internet. Please.

[kamkam]

I have done your instructions, but no use. I have still no internet. Can you help me to solve the problems, thank you.

[JayeshP9]

Hi Kamkam,

In your case even after trying to configure your modem as above steps than could be modem might be faulty so you need new modem.

regards

JayeshP9.