Asdl2

kamkam
Level 2
I have received your email. I don’t know how to troubleshoot.
11 REPLIES 11
JayeshP9
Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address or mobile number so i can check status here.

regards

JayeshP9

kamkam
Level 2
Username: Chiuyat
Mobile No: 0425257798
JayeshP9
Moderator

Hi kamkam,

I am able to see that your modem got sync however there is  no authentication so you need to configure your modem with TPG Username which is:  chiuyat      and TPG provided password.

By the way which modem are you using right now?

regards

JayeshP9.

 

kamkam
Level 2
Hi,Moderator
I haven’t change modem .
I haven’t change username and password.
JayeshP9
Moderator

Hi,

As to me there is authentication issue so can follow below step.


1. Open your browser and in the address bar type http://192.168.1.1 and press Enter.
2. Enter admin for both the username and password and click Login. If you have changed the login credentials,
3. Please enter the current username and password for the modem/router interface.
4. Navigate to Basic Setup > Quick Setup.
5. Put your TPG username, in your case it is chiuyat in the PPP Username field
6. Type your TPG password in the PPP Password field

 

regards

JayeshP9.

kamkam
Level 2
I have try step by step, but still no internet. What can I do now.
kamkam
Level 2
Hi
Anybody does solve my problems? I can’t connect internet. Please.
kamkam
Level 2
I have done your instructions, but no use. I have still no internet. Can you help me to solve the problems, thank you.
JayeshP9
Moderator

Hi Kamkam,

In your case even after trying to configure your modem as above steps than could be modem might be faulty so you need new modem.

regards

JayeshP9.