TPG Community

Get online support

Bad ping to Singapore in preparation for Albion Online East Release

Botagar
Level 2

Hello.

Some may know that Albion online is releasing in the East very soon, and will host their servers in Singapore.

Whilst the ingame servers are not live, they are Ping-able from the game client.

Currently, I'm seeing pings of around 250ms, which is over 100ms more than friends who are around 100ms to the same servers. They use different ISPs.

Screenshot_20230130_121755.png

(Albion East is the interested server)

 

Using a UDP Trace Route (via the hping3 tool)(ICMP is blocked):

 

using enp39s0, addr: 192.168.2.130, MTU: 1500
HPING 5.45.187.118 (enp39s0 5.45.187.118): udp mode set, 28 headers + 0 data bytes
hop=1 TTL 0 during transit from ip=192.168.1.1 name=redacted
hop=1 hoprtt=155.9 ms
len=52 ip=5.45.187.118 ttl=112 id=37431 tos=0 iplen=52
seq=0 rtt=0.0 ms
len=60 ip=5.45.187.118 ttl=112 id=37432 tos=0 iplen=60
seq=0 rtt=0.0 ms
hop=2 TTL 0 during transit from ip=10.20.25.21 name=UNKNOWN   
hop=2 hoprtt=155.9 ms
hop=3 TTL 0 during transit from ip=203.219.166.194 name=bri-pow-que-crt2-po20.tpgi.com.au
hop=3 hoprtt=155.8 ms
len=52 ip=5.45.187.118 ttl=112 id=37435 tos=0 iplen=52
seq=0 rtt=0.0 ms
len=60 ip=5.45.187.118 ttl=112 id=37436 tos=0 iplen=60
seq=0 rtt=0.0 ms
hop=4 TTL 0 during transit from ip=60.240.241.1 name=bri-pow-que-crt3-be-100.tpg.com.au
hop=4 hoprtt=259.8 ms
len=52 ip=5.45.187.118 ttl=112 id=37437 tos=0 iplen=52
seq=0 rtt=0.0 ms
len=60 ip=5.45.187.118 ttl=112 id=37438 tos=0 iplen=60
seq=0 rtt=0.0 ms
hop=5 TTL 0 during transit from ip=203.219.107.58 name=203-219-107-58.static.tpgi.com.au
hop=5 hoprtt=259.7 ms
len=52 ip=5.45.187.118 ttl=112 id=37439 tos=0 iplen=52
seq=0 rtt=0.0 ms
hop=6 TTL 0 during transit from ip=203.29.135.105 name=adl-ts3-2600-105.tpgi.com.au
hop=6 hoprtt=255.7 ms
len=60 ip=5.45.187.118 ttl=112 id=37440 tos=0 iplen=60
seq=0 rtt=0.0 ms
hop=7 TTL 0 during transit from ip=202.7.162.134 name=per-apt-stg-crt1-Hu-0-2-0-2.tpg.com.au
hop=7 hoprtt=259.7 ms
len=52 ip=5.45.187.118 ttl=112 id=37441 tos=0 iplen=52
seq=0 rtt=0.0 ms
len=60 ip=5.45.187.118 ttl=112 id=37442 tos=0 iplen=60
seq=0 rtt=0.0 ms
hop=8 TTL 0 during transit from ip=203.219.107.114 name=sin-eqx-aye-int1-Hu-0-0-0-20.tpg.com.au
hop=8 hoprtt=263.6 ms
len=52 ip=5.45.187.118 ttl=112 id=37443 tos=0 iplen=52
seq=0 rtt=0.0 ms
len=60 ip=5.45.187.118 ttl=112 id=37444 tos=0 iplen=60
seq=0 rtt=0.0 ms
hop=9 TTL 0 during transit from ip=27.111.228.222 name=199524.sgw.equinix.com
hop=9 hoprtt=379.6 ms

There's quite a few jumps, and some serious delays even before the connection leaves Brisbane (where I'm based).

Just to check, I ran a generic speed test to Singapore and met similar results:

Screenshot_20230130_134825.png

As you can see, the ping is pretty bad for being so geographically close by...

 

Could the routes here be optimised ASAP to bring TPG's service inline with the competition?

 

Cheers~!

5 REPLIES 5
Shane
Moderator

Hi @Botagar,

 

Let us help check if we can improve the latency of your connection with Albion server. Could you shoot us a PM with your details to better understand the situation.

 

How to send a PM? 

 

Regards,

 

 

maximusrex
Level 2

How did it go?

Sundot
Level 2

Type “ping” and press enter

Save your IP number

For your next command, type “ping” + your IP number.

CLOSE UNNECESSARY PROGRAMS. ..

MAKE SURE YOUR INTERNET IS UP AND RUNNING. ...

USE NOPING. ...

Select the server and expect to optimize 100% ...Explore the factions of Albion and fight against powerful enemies.

Lewy
Level 2
Hi Shane, I am also having this issue. I can't seem to private message - is there a fix?
BasilDV
Moderator

Hi @Lewy 

 

You need to reach level 2 first before you are able to send a private message.

 

We'll wait for your account details via PM.

 

BasilDV