Bad routing from Melbourne to Sydney - 160MS +

[panhasok]

Helllo,

I have noticed some really bad latency to some CS:GO servers in Sydney.

My pings are usually around 15-20ms to these servers and now they went up 160+

Although there are no spikes or packet loss just constant high ping
I've asked around others TPG users and they've been experiencing the same thing
Could you please investigate bad routing?

“45.121.211.53” and "103.1.213.122" have really high latency while other IP addresses like “139.99.144.113” are not impacted.

Tracert Result :

Tracing route to syd17.streamline-servers.com [103.1.213.122]
over a maximum of 30 hops:

1     <1 ms <1 ms <1 ms READYSHARE [192.168.1.1]
2     2 ms 2 ms 2 ms 10.20.22.63
3     3 ms 3 ms 2 ms 27-32-160-1.static.tpgi.com.au [27.32.160.1]
4     13 ms 12 ms 12 ms 203-26-22-117.static.tpgi.com.au [203.26.22.117]
5     13 ms 16 ms 17 ms 203.29.134-68.tpgi.com.au [203.29.134.68]
6     166 ms 167 ms 167 ms hu0-4-0-0.rcr21.b001848-1.sjc01.atlas.cogentco.com [38.32.115.105]
7     167 ms 167 ms 167 ms be2063.ccr21.sjc01.atlas.cogentco.com [154.54.1.161]
8     176 ms 175 ms 175 ms be3176.ccr41.lax01.atlas.cogentco.com [154.54.31.189]
9     179 ms 179 ms 179 ms be2197.rcr21.b020604-0.lax01.atlas.cogentco.com [154.54.0.166]
10   176 ms 176 ms 175 ms 38.122.104.162
11   176 ms 175 ms 175 ms 200g.la2.gslnetworks.com [103.137.13.207]
12   178 ms 177 ms 177 ms e31.syd.sy5-cr2.gslnetworks.com [103.137.13.96]
13   177 ms 177 ms 177 ms p201.syd.sy5-cr1.gslnetworks.com [223.165.7.15]
14   177 ms 177 ms 177 ms e25.syd.sy5-sw1.gslnetworks.com [31.217.251.137]
15    * * * Request timed out.
16   175 ms 175 ms 180 ms syd17.streamline-servers.com [103.1.213.122]

Thanks

Best regards,

Panha

[Shane]

Hi @panhasok ,

Let us help understand what causing latency issues with the service and get to the bottom of this. Could you shoot us a PM with your details?

How to send a PM?

Regards,

[lucas2]

Hi,
Any update on this? Same issue effecting me. The 2 mentioned game hosts issue is related to your downstream. This also happened last year and had to wait over a month for TPG to fix it. Last time it was routing your clients to Asia but now appears to be routing users to the US hence the high ping.

The 3rd mentioned IP is from a different host hence why the post author has no lag issues from it.

Any update would be appreciated
Thanks

[BasilDV]

Hi @lucas2

We'd like to check on this further.

Kindly send us a private message with your account details.

BasilDV

[nathallinan]

Hi I'm having the same issues on my connection.

I tried to private message but the option doesn't show up when I go to your profile. Are you able to assist? 

[Shane]

Hi @nathallinan ,

Can you try again sending a PM with your details together with the tracert and ping test result.

How to send a PM? 

Regards,

Hi I'm having the same issues on my connection.

I tried to private message but the option doesn't show up when I go to your profile. Are you able to assist?