Welcome to TPG Community!
We understand that your customer relations case manager has been in touch via E-mail as he was not able to reach you via phone call. Please be advised that when you applied for a relocation, you were advised that continuous charge will apply while relocation is being processed.
You applied for the relocation back in August 2018 and the last charge for your monthly fee was also on August 2018.
Our record also shows that TPG have recently charged you for 2 billing cycles which is from 12 December 2018 until 11 January 2019, and from 12 January 2019 until 11 February 2019 amounting to $119.98 in total.
*TPG is a prepaid service, as part of our billing system’s automation, we charge 7 days before the next billing cycle.
You may respond to the E-mail that was sent to you or provide us your preferred time and best number to be contacted on Monday as they resume their operation.