Benowa QLD - long ping

[garythomann13]

23-01-2023  1800+  up/down halved.  ping 200+  600+  !@#$% all over the place ...

19-01-2023 10:02 PM  UpDown stuffed.  Ping in 100+

Pre and Post maintenance.  19-1-2023 12-6am.

Plan 100NBN.  Was getting 18+ ping, 90+ down and 18+ up.

Note router is set to autoreboot 3am daily :}

Note have done the power cycle of both the modem and router a number of times :}

'God is with us!'

Unfortunately no ... when do you think he/she/it is?

And if 'he' is ... who do you think is with 'them' ?!? 

I have a feeling that this issue is caused by the xi jin-PING virus!  

[Shane]

Hi @garythomann13,

Let us help check the status of the connection and see what causing the latency issue. Could you shoot us a PM with your details.

How to send a PM?

Regards,

UpDown stuffed.  Ping in 100+

Pre and Post maintenance.  19-1-2023 12-6am.

[garythomann13]

Why private?  I thought that this was a public forum.  You have my details just by the fact I am logged in!?

Still ping 100+,  half down, half up.

[Shane]

We do not encourage our community users to post their information on public threads for security reasons. Besides. We need your details so we can perform an initial test to identify what's causing the latency issue and provide a resolution.

We will wait for your details.

Why private?  I thought that this was a public forum.  You have my details just by the fact I am logged in!?

Still ping 100+,  half down, half up.

[garythomann13]

To:  Shane  

‎23-01-2023

Benowa QLD - long ping

Cheers Shane,  what details do you need? Thanks Gary

[garythomann13]

Subject: Re: Benowa QLD - long ping
From: Shane
Date: 23-01-2023 10:04 PM

Hi @garythomann13<

Provide us the following details to proceed with the initial assessment.

Username/Customer ID:

Account Holder's name:
Date of birth:

E-mail address:
 

Regards,

Cheers Shane

[garythomann13]

Wow you just gotta love modern computer based companies ... hang on arent all companies computer based!

So if the customer logs in then why doesnt the componay that the customer belongs too have access to their own @#$% information 

[BasilDV]

Hi @garythomann13

Are you connected via WiFi or Wired connection?

We are not able to detect any issues within the network, but we've reset the NBN connection on our end.

Kindly check the service once the internet is back.

BasilDV

[garythomann13 · Accepted solution]

Both.  Laptop = eth.  Mobile = wifi.

Lol decided to run google test as a comparison ...

!@#$% why can't I just paste the screenshot straight in to the post ... no one working on the forum software are they!

http://tpg.speedtestcustom.com/    is not working :}

[garythomann13 · Accepted solution]

http://tpg.speedtestcustom.com/    is not working :}

Only use below