Hi @alisha0101 ,
We're sad to know that you there's unwanted charges on your account. To better understand the situation, send me your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time and we'll have one of our Account Specialists contact you for further handling and investigation.
In case you need a reference: How do I private message (PM) in the community
Regards,
