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Bizphone calls not coming through

Level 1a

We have several VOIP Bizphones in our office. We have customers calling through to our mobiles advising they are getting the 'closed' voice greeting when calling during normal business hours. They can't get through to us and none of the phones are set to DND. This is very frustrating as we can't tell how many potential customers are just giving up. 

 

Secondly we are getting random people calling us saying you called me from this number. Being our numbers. The last one says one of our numbers called and left a voicemail in Chinese. 

 

Does anyone know about any of this? The support system has no techs that can be hired to come out and check everything. Its very ordinary. 

3 REPLIES
Moderator

Hi @tankmanagement

Welcome to the community, Good day!

 

I would love to help and see the status of your BizPhone service.

 

Kindly, PM me your account details (Username/Customer ID or Contact number associated with the account).

 

Cheers!

Moderator

Hi @tankmanagement,

 

Thanks for sending me your details. I will have this checked and get back to you as soon as I got information.

 

Cheers!

Moderator

Hi @tankmanagement,

 

Sorry for delayed update. Kindly, check your inbox. I sent you message pertains to your BizPhone Service.

Let me know should you require further assistance.

Cheers!