I am having problems on my PC trying to access UNISUPER, I keep getting the message
That it is undergoing maintence (I have check and is not the case) message also says
Hi @Alleycat . Is this unisuper.com.au?
When you cleared history and cookies, did you clear the browser cache?
Could you access unisuper on you pc previously or has it never worked?
What browser and version are you using? Do you have an alternate browser on your pc?
Just wondering about the purpose of the proxy.
Thanks for the help
Answers to your questions
Yes this is Unisuper.com.au
No I did not clear that one. But having cleared it and restarted computer on first try I was able to log in ..BUT on second try original problem. After repeating this clearing I still have the same problem?
I am using Chrome Browser and yes
Hi @Alleycat . The proxy ip belongs to a company Imperva which offers a product Incapsula, which looks like a VPN for you to operate internet through. Do you have an account with them?
Try to find where it comes from. (I'm doing this on Win7.)
In Chrome, open Settings/Advanced/System/Open your computer's proxy settings.
Brings up Internet Properties window. Select Connections tab. Click LAN Settings.
Is Proxy server ticked and does it have that proxy ip address?
Try unticking it and OK each window back to Chrome settings and try Unisuper again.
You could also contact Unisuper and give them the error messages. They might be able to track it through the incident id.
Never heard of Imperva. When I run a VPN it is through Norton 360. Running or not running my VPN makes no differece to this problem.
I tried your suggestion below. Looks like Windows 10 is slightly different layout but I got to the Proxy settings
No Proxy addresses shown. With Automatic and Manual Proxy settings all cleared problem still exists.
I have sent a request to Unisuper but problem is they limit message to 300 characters. which did not allow me to explain all the details but will wait and see if they contact me.
Thanks again for you help.