Blocking of softphones

[teamtiyce]

I have just started working from home and I need to use a softphone. TPG is blocking it but whenever I call TPG to ask them to look in to they say they don't know what I'm talking about and they can't help me. I have been informed that because the question isn't on their usual troubleshooting list, they won't help me. I really need to work! Has anyone else had this issue and had success with getting this understand through to TPG?

[Anonymous]

Hi @teamtiyce ,

What softphone are you using? Let us help check this and understand the situation. Could you shoot us a PM with your details together with brief summary of the issues affecting the softphones.

How to send a PM? 

Regards,

I have just started working from home and I need to use a softphone. TPG is blocking it but whenever I call TPG to ask them to look in to they say they don't know what I'm talking about and they can't help me. I have been informed that because the question isn't on their usual troubleshooting list, they won't help me. I really need to work! Has anyone else had this issue and had success with getting this understand through to TPG?