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Blocking of softphones

teamtiyce
Level 2

I have just started working from home and I need to use a softphone. TPG is blocking it but whenever I call TPG to ask them to look in to they say they don't know what I'm talking about and they can't help me. I have been informed that because the question isn't on their usual troubleshooting list, they won't help me. I really need to work! Has anyone else had this issue and had success with getting this understand through to TPG?

1 REPLY 1
Shane
Moderator

Hi @teamtiyce ,

 

What softphone are you using? Let us help check this and understand the situation. Could you shoot us a PM with your details together with brief summary of the issues affecting the softphones.

 

How to send a PM? 

 

Regards,

 

I have just started working from home and I need to use a softphone. TPG is blocking it but whenever I call TPG to ask them to look in to they say they don't know what I'm talking about and they can't help me. I have been informed that because the question isn't on their usual troubleshooting list, they won't help me. I really need to work! Has anyone else had this issue and had success with getting this understand through to TPG?