TPG Community

garythomann13 · ‎22-02-2022

On Superfast 200/25 plan. Pipe is HTTC. Looks like it may be worth upgrading plan to Ultrafast 250/50 plan.

Re-sign for 6 months at $115 per month rate.

My question is what is the garantee that this upgrade will not be throttled. Looked at a number of posts and seems that throttling occurs for plans 100 and up.

With my setup seeing similar results. 100-. Then power cycle the modem/router and then goes back to 200+.

Note with speed test, upload, page needs to be in-focus for accurate reading. A lot of forum posts complain about low upload dribble.

Auto reboot 3am set 22-2-2022

24-2-2022

0426. 85. 22

0907. 63. 18

1057. 75. 21

1228. 50. 18

1737. 80. 21

1748. 85. 22

2155 98 22

25-5-2022

0311. 12. 1

0312. 10. 2

0326. 22. 20

0328. 8. 0

0329. 8. 1

fell asleep lol

0336. 9. 1

router switch off/on

0340. 62. 1

0341. 3. 1

0342. 76. 22

0343. 79. 22

power points off/on modem/router

0347. 68. 1

0348. 13. 13

0408. 51. 14

0423. 62. 21

0427. 64. 16

0824. 62. 4

0940. 24. 11

0942. 41. 11

0942. 108. 20. Work VPN

1129. 34. 10

1129. 102. 21. Work VPN

1700 187 23 LAN - eth connected

1701 41 15 phone

Issue with wifi side now, will reboot router manually after work.

router button off/on'd

1712 205 22 LAN - eth connected

1713 119 22 phone wifi

>> surprise surprise! QoS = reboot !

BasilDV · ‎23-02-2022

Hi @garythomann13

Thanks for raising this with us.

We are 100% sure that we do not throttle our customers broadband service.

As you've advised, the speed of your connection will go back to normal after you reboot the modem/router.

If we throttle the service, then even rebooting will not resolve the speed issue.

You may also check the QoS feature of the modem/router that you are using to make sure that it is set to accommodate the current speed plan.

BasilDV

garythomann13 · ‎24-02-2022

Thanks @BasilDV for the reply. How does one check the QoS (Quality of Service) setting on the tplink VX420-G2v router supplied by TPG ?

I had a good look around and a bit of googling but nada.

Anonymous · ‎25-02-2022

Hi garythomann13,

The VX420-G2v do not have QoS feature. But you may check the current sync speed of the modem/router for reference under 'Status' page and 'Advanced' Tab.

Let me know should you require further assistance.

Regards,

Thanks @BasilDV for the reply. How does one check the QoS (Quality of Service) setting on the tplink VX420-G2v router supplied by TPG ?

I had a good look around and a bit of googling but nada.

garythomann13 · ‎28-02-2022

Cable not DSL.

26-2-2022

0515 250. 22. Phone wifi

0823. 86. 22.

1014. 71. 22

1034 157 21 LAN - eth connected

1035 81 21

1039 188 22 LAN - eth connected

1040 54 19

> all my tests are telling me is:

1) downgrade DOWN to 100

2) upgrade UP to more

+ time to phone accounts and talk turkey

- 100/40 has been mentioned

- still curious to upgrade plan to 250/50 (Ultraf..t) to see if some plans are more equal than others as regards to stability :}

markoj1308 · ‎01-03-2022

There is no such thing as stability with TPG, they cut down costs by employing 3rd world slave labor call centres, don't expect them to know anything you are talking about

garythomann13 · ‎01-03-2022

Hi Marko - Thanks for the message and support. Problem what other choice is there? At the moment hanging in there because there will be a history on the tpg database. Though that might work against me

What other choice is there but the two largest players; telstra and tpg. Even with starlink the latency might be an issue at the moment. NBN via DSC did fix the faulty coax connections which was a win.

All the best

markoj1308 · ‎02-03-2022

Try aussiebroadband, Im with them at my other property and they are amazing.
I'm in the process of cancelling TPG and what should be as simple as a click, has taken them 3 days and counting

garythomann13 · ‎02-03-2022

Thanks @markoj1308 for your message and suggestion. Much appreciated.

garythomann13 · ‎02-03-2022

Answer to Jack on old thread which I will cross link here and post as is relevant.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Dropouts-Gold-Coast-Benowa-4217/m-p/109059#M4...

An update on my situation. The modem I am using is TP-Link VX420-G2v

https://www.tpg.com.au/content/high-speed-nbn-upgrade-modem-requirements

I used to have the Archer (TP-Link VR1600v) but at the time (on another thread) was having flaky dropouts. My setup is HFC (coax cable). The Datastream Communications guys (sub contracted by either TPG (or NBN via TPG)) fixed the issue by cutting and reconnecting the coax cable endpoints both in the home and out in the street pit box which resolved the issue.

Further dropouts were experienced but of a different nature (longer and more on/off, 1-9 minutes)

This has been resolved but with no explaination given. I think NBN hand does not know what TPG hand is doing and visa versa

Because the TP-Link VX420-G2v can handle the higher speeds and there is a TPG plan for it I have just upgraded to the Ultrafast (250/50) plan to see how the 'pipe's performs. See how this goes and down grade if it makes sense to a couple of months later.

I hope this information and update helps you. A bit of patience is needed to resolve any issues and probably with the floods etc there may be a lot of problems with the NBN network at the moment and for a while yet.

Another thought with your regular dropout might be a router reset (reboot) fired either from the router software or TPG server to try and reset the line. Who knows.

The TP-Link VX420-G2v router software has this ability which I have set to 3am to rejig the router once a day. Probably not needed now as things running smoothly or running smoothly because of the 3am reboot

My current bug-bear is the speeds during the day. And that will be another thread in the future related to the recent plan upgrade.

Ultrafast (250/50) Throttle Throttled Throttling

https://community.tpg.com.au/t5/Broadband-Internet/Ultrafast-250-50-Throttle-Throttled-Throttling/td...

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Broadband Throttle Throttled Throttling