Broadband compensation

[kirstyc]

Hi, unfortunately I've had my broadband disconnected for 4 and a half days and only had it fixed by a technician today. Is there some way of compensation as we have a business running and a few people working from home which has caused quite some issues.

[Anonymous]

Hi @kirstyc,

Thanks for bringing this to our attention. We coordinated this with our Engineering Team, expect them to contact you via SMS or Phone call once the assessment for the billing adjustment is done, it may take 24-48hrs.

Let us know should you require further assistance.

Regards,

Hi, unfortunately I've had my broadband disconnected for 4 and a half days and only had it fixed by a technician today. Is there some way of compensation as we have a business running and a few people working from home which has caused quite some issues.

[kirstyc]

Hi, still haven't heard anything.

[Anonymous]

Hi @kirstyc,

The billing adjustment is still in progress and under investigation, expect updates from our Account Specialists Team this coming week.

Regards,

Hi, still haven't heard anything.