Hi @Lyndab,
Welcome to the TPG Community!
We're sorry to learn that you have experienced difficulty with the service.
Pulling up your account using your Community details, I've seen that you've reached our Helpdesk support and one of our Specialists has assisted you with the connection issue. It appears that we've encountered some limitation with the wireless connection hence the drop out and slow speed.
Just an additional information, since wireless signals travel through the air, they are susceptible to different types of interference than standard wired networks. Interference weakens wireless signals and therefore is an important consideration when working with wireless networking. As you might be aware, the biggest factors which reduce Wi-Fi performance are the effect distance and internal walls have on signal strength and the number of users using the network simultaneously.
I would recommend having a read on these helpful articles to know more about Wi-Fi connection and other issue that you may encounter:
Should you require additional assistance, please don't hesitate to reach out to us again.
Cheers!
