Broadband outage

Level 1
Hi there, we have not had any internet in over 24 hrs since the morning of the 15/02. I had finally gotten a call back in which they said they will investigate and will sms me updates within the next 24hrs. It's been more than that time with no responses. I have been on hold for almost an hour and I can see that there are others in a similar situation and are also not getting any responses. Very poor customer service TPG and very disappointed in how you have handled this.
1 REPLY 1
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Moderator

Hi @jinno2711, we apologise for the inconvenience this issue is causing you. Please PM us your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

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