Welcome to TPG Community!
We have located the account using your community details. We can see that your concern has been escalated to our Engineering Team.
The team is still assessing the case and the case engineer will contact you via SMS or phone call to discuss its progression.
If there's a need for us to send a technician, you will be advised.
Let us know should you have further queries.
We understand the need for a working service and we sincerely apologise for the inconvenience this issue is causing you, @bepascual72.
We have forwarded your message to our Engineering Team so they can chase the matter with Telstra and put this case on high priority.