No nbn connection

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Level 1a

Hi,

Internet connection has been down since this morning. Tried calling support but kept on hold for a long time with nobody answering. I can see that only 2 lights are on for the nbn connection device. I've checked the nbn website and there is no outage in my area. This has been recurring almost every 3 months ever since I switched to the nbn and has been quite frustrating. 

2 REPLIES 2
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Moderator

Hi @ttim100,

 

Welcome to TPG Community!

 

Please PM us your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link : How do I private message (PM) in the community

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Moderator

Thanks for sending the account details via PM, @ttim100. We have checked the status of your connection and we can see a possible line issue causing the disruption, thus we have escalated this to our Engineering Team.

 

If there's a need for us to send a technician, you will be advised by the case engineer via SMS or phone call.

 

Let us know via PM should you have a preferred contact number and time.