TPG Community

Get online support

frequent drop outs and slow speed adsl2+

Level 2

Hello, for over a week now i am getting frequent drop outs on my broadband adsl2+ connection.  It drops out between every 2 to 15 minutes. Then re-connects.  Then drops out... Speed has been around 2 mbps, where as it is normally closer to 8.  Please help! I have checked all cables, connections, checked modem firmware etc.  


Hi @rnjdavis


Welcome to TPG Community!

We were able to locate your account using your community details and tested the line, but wasn't able to detect any fault within the copper network.


We noticed the dropouts before, but it appears to be much stable as of the moment and the modem is getting a good sync speed with 9.9 Mbps Downstream and 1.02 Mbps Upstream.


Keep observing your connection and let us know if the issue persists.