Broadband speed

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Level 1b

I have recently connected to NBN with HFC from ADSL2. The NBN download speeds are less than half my ADSL speeds. Can this be recified. see attachment. Thanks

 

4 REPLIES 4
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Level 8

What speed NBN plan did you get?

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Moderator

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

kind regards

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Level 1b

Does it matter what plan, wouldn't changing from ADSL to NBN be faster in any case? My NBN speed download is 9.78Mbps. Does this satisfy the lowest plan available?

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Level 8

The slowest NBN plan from TPG is so-called "12/1". The download speed is some amount less than 12Mbps down depending on time of day. Your upload speed is about right.

You should do the speed test again using the test on TPG's home page, using a computer cabled to router, or at least a wifi device next to router. Your result indicates multiple connections.