Hi @pobi1010 ,
Welcome to the community!
We're sad to know that you're considering to cancel the service due to provisioning issue affecting the installation of your NBN service. We're able to locate the account using your community details, we'll chase this with our Provisioning Case Manager and arrange them to contact you. Please PM us your best contact number and preferred time tomorrow.
In case you need a reference:
Hi @pobi1010, thanks for sending the details via PM. We have coordinated your concern to our Accounts Team and you'll receive further updates via email regarding the status of your request.
Let us know if we can be of further assistance.