Internet issue where I had to speak to about 7 people (providing my details each time, again and again).
When I finally got the "right" NBN support provider, I waited on hold for an hour, and only then did TPG say the wait times were too long and HUNG UP on me. No internet for a week now. Took today off from the office so that I could fix it, and then this happens.
Altogether about 1.5hrs on the phone.
I have the reference number handy - TPG, can you please contact me ASAP. And fix your support loop system.
It's a terrible customer experience. I will say that everyone on the phone is lovely. Just these support systems they're working in very unhelpful for everyone.
