Can TPG check my service please?

[kadesign74]

I have no service this morning. No NBN outages apparently. I have restarted both my router and HFC NBN modem. Very unusual.
Cheltenham VIC.

[BasilDV]

Hi @kadesign74

We'd like to have a better understanding situation and check if there's a line fault affecting your service.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV

[kadesign74]

Hi BasilDV,

I ended up calling your support and they have diagnosed an fault with the connection.

It has been escalated to the engineers.

Thanks anyway for your reply.

[BasilDV]

Thanks for the update @kadesign74.

Let us know if you need further assistance.

BasilDV