Get online support
We'd like to have a better understanding situation and check if there's a line fault affecting your service.
Please send me a PM with your TPG username or customer ID number to assist you accordingly.
I ended up calling your support and they have diagnosed an fault with the connection.
It has been escalated to the engineers.
Thanks anyway for your reply.
Thanks for the update @kadesign74.
Let us know if you need further assistance.