TPG Community

Ask, answer and talk about our products

Can not call tpg 13 14 23 from voip (NBN HFC)

Level 2

When I try to call tpg on 13 14 23 it does not work.

I just get a load beep sound.

Calls to landline and mobiles still work though.

Lucky that tpg has a landline number 02 9007 3023.

Just posting this here so that tpg is aware of this.

Not sure if other people have the same problem or not.

7 REPLIES 7
Moderator

Hi @player47, we can see that you have been in touch with one of our technical specialists and it appears that the issue has been resolved.

 

Should you need any assistance, please let us know. Thank you.

Level 2

Hi @Riezl , I am facing the same problem. What is the solution to this issue? Is it a configuration issue on the NBN box?

Moderator

Hi @drinkcoffee,

 

Welcome to the community!

 

What troubleshooting have you done so far? If the internet is working please reboot the modem/router and try to re-seat the handset's cable. We'd love to help and see what happened with your phone. To better understand the situation, PM us your account details (Username/Customer ID together with the address on file).

 

In case you need a reference: How do I private message (PM) in the community

 

Cheers!

Level 2

>What troubleshooting have you done so far? If the internet is working please

>reboot the modem/router and try to re-seat the handset's cable. We'd love to

>help and see what happened with your phone. To better understand the

>situation, PM us your account details (Username/Customer ID together

>with the address on file).

 

I will PM you.

 

The trouble shooting I have done so far is going into the admin of the router, but this is just WIFI and broadband settings. 

The telephone works for calls to local and mobile numbers in Australia. It isn't able to call 13XXXX numbers. As such, the problem isn't going to be resolved by a "reseat the cable" fix. I am not sure rebooting the NBN box will work. It feels more like a configuration issue.

Moderator

Hi @drinkcoffee,

 

Thanks for sending me your details. We ran an initial test to your home phone it shows no line fault. We'll be raising this issue to our Engineering Team for further handling and investigation. You will be contacted by one of our Engineers via SMS or Phone call within 24-48hrs when update is available.

 

Let us know should you require further assistance.

 

Cheers!

Level 2
Thank you. For the record, the issue was resolved within hours.
Moderator

You're welcome and we're glad to be of assistance, @drinkcoffee

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

Cheers!