Can not connect

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Level 1
Hi
We have just had a 6 hour power outage and now I cannot connect to Wifi, it is not coming up as an option on my phone. Been trying for over an hour. Turning it on and off. Nothing is working. No lights on 5G. Not sure what to do
2 REPLIES 2
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Moderator

Hi elise_maree,

Welcome to TPG Community!

Have you check which lights are green on the modem?.

 

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Level 8

Is this still a problem?