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Can someone help me to cancel my adsl2+ service

Level 1a

Hi,

 

I'm sorry I have to swich to Optus because they provide cable for us and adsl2+ was slow.

My account number is XXXXXXX. Please contact me at 04XXXXXXXX.

Thanks.

 

2 REPLIES 2
Highlighted
Moderator

Hi @gr8jason,

 

We regret to hear that you've decided to cancel your service.

 

We've checked your address if we can provide you an NBN service for you to have a fast connection, however, the service will be available by Jan - Mar 2020.

 

We will notify our Accounts team to contact you today between 10AM - 11AM SYD time to discuss the process further.

 

Kind regards,

BasilDV

Highlighted
Moderator

Hi @gr8jason,

 

We understand that our Accounts team has been in touch and they have emailed you the instructions to complete the cancellation of your account.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV