Can't Ping or Tracert to TPG.COM.AU

[david64]

There has been a network change probably in the last week that stops ping and tracert to tpg.com.au.

Ping times out and tracert gets lost. 

These commands are useful for testing connection and response times.

TPG DNS and Google DNS both show these addresses for tpg.com.au:

3.104.10.251   and   3.24.17.82.

Ping to each one times out.

Ping 203.26.27.38 still works and shows it as tpg.com.au.

C:\>tracert 3.24.17.82

Tracing route to ec2-3-24-17-82.ap-southeast-2.compute.amazonaws.com [3.24.17.82]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms ARCHER_VR1600V [192.168.1.1]
2 5 ms 4 ms 5 ms 10.20.26.113
3 5 ms 4 ms 5 ms 203-221-3-62.tpgi.com.au [203.221.3.62]
4 * * * Request timed out.
5 5 ms 5 ms 5 ms 15.230.210.62
6 8 ms 10 ms 5 ms 15.230.210.61
7 9 ms 8 ms 6 ms 15.230.210.188
8 9 ms 10 ms 11 ms 15.230.211.40
9 * * * Request timed out.
10 ^C

C:\>tracert 203.26.27.38

Tracing route to www.tpg.com.au [203.26.27.38]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms ARCHER_VR1600V [192.168.1.1]
2 4 ms 5 ms 5 ms 10.20.26.113
3 6 ms 5 ms 6 ms syd-gls-har-crt4-be-200.tpg.com.au [203.221.3.104]
4 6 ms 6 ms 7 ms 202.7.162.78
5 5 ms 5 ms 4 ms syd-sot-ken-wrt3-te0-3-0.tpgi.com.au [202.7.214.254]
6 5 ms 4 ms 5 ms www.tpg.com.au [203.26.27.38]

[BasilDV]

Thanks for raising this with us, @david64 

We'll investigate this on our end and will provide updates once available.

BasilDV

[BasilDV]

Hi @david64 

Our Engineers are currently investigating the issue with our TPG site, but there's no ETR is given.

We'll monitor the case and will provide updates once available.

BasilDV

[BasilDV]

Hi @david64 

There's no new update regarding the issue, but will continue to monitor the case and provide updates once available.

BasilDV

[david64]

Thanks for the update @BasilDV . This is taking a long time to fix a simple problem.

The mail server mail.tpg.com.au (27.32.32.11) is in the same boat; can't ping or tracert.

Its like ICMP traffic is being blocked or mis-directed to a dead-end.

Tpg.com.au is still accessible via browser, and mail server is still accessible from my mail client. 

[BasilDV]

Hi @david64 

The investigation is still ongoing.

Further updates will be provided once available.

BasilDV

[BasilDV]

Hi @david64 

We were informed that the problem had been fixed.

Are you still having problems pinging or tracing tpg.com.au?

BasilDV

[david64]

@BasilDV . Nothing has changed from the start of this thread. Ping and tracert not working.

Also can't ping or tracert to 203.26.27.38.

Who is telling you it has been fixed and where is the proof?

C:\>nslookup tpg.com.au 203.12.160.35
Server: dns1.tpgi.com.au
Address: 203.12.160.35

Non-authoritative answer:
Name: tpg.com.au
Addresses: 3.104.10.251
3.24.17.82

C:\>ping -n 1 -w 5000 tpg.com.au

Pinging tpg.com.au [3.24.17.82] with 32 bytes of data:
Request timed out.

Ping statistics for 3.24.17.82:
Packets: Sent = 1, Received = 0, Lost = 1 (100% loss),

C:\>ping -n 1 -w 5000 3.104.10.251

Pinging 3.104.10.251 with 32 bytes of data:
Request timed out.

Ping statistics for 3.104.10.251:
Packets: Sent = 1, Received = 0, Lost = 1 (100% loss),

C:\>ping -n 1 -w 5000 mail.tpg.com.au

Pinging mail.tpg.com.au [27.32.32.11] with 32 bytes of data:
Request timed out.

Ping statistics for 27.32.32.11:
Packets: Sent = 1, Received = 0, Lost = 1 (100% loss),

[BasilDV]

We'll double-check it with our team and give updates as soon as they become available. @david64.

[BasilDV]

Hi @david64

Please send us your account details via private message so we can check it further with our team.

Also, have you tried other computer to reach the website?

BasilDV