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Can't use Internet for nearly 2 months

Level 3
Hi I can't use my phone and Internet for nearly 2 months.
Always extend to fix it.Why does it take so long?

I am in Padstow area NSW.
Level 3
Tickets 10232750
Level 3
Fix it now or cancel it.I can't keep waiting and paying money every month for nothing.
Level 3
Home phone and internet haven’t been working for 1 month since 2 heavy rains.There is no dial tone for phone.
Anyone can help me?Thanks
Level 2

I have had no landline phone and serious Internet degradation for 3 days now (since Sunday 15 March 2020). IP ADSL2+ and Home Phone. With no phone and rotten net speed of 0.2 Mbps, I have to call helpline via mobile phone - wait time is now 45 minutes AND EACH minute costs me money as I don't have a great mobile plan !!!!


What the Hell is TPG doing and is this Customer Service ? I am not getting any Service as a Customer !

Peter 0419 954 302.


Hi @maxmjj,


Welcome to the community!


Before attempting the troubleshooting steps, we recommend that you do the following below.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link:


In this case, we've seen that this issue has been escalated to our Engineering Team and raised to Telstra. We chased this with them, further updates will be provided via SMS or Phone call when it becomes available.


Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.



Hi  maxmjj, 


Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service