Cancel 5G Home Broadband

[robyan01]

Hello,

I would like to cancel my 5G home broadband but there is no such option available in my account.

Please advise how to cancel this service and return the modem.

[Aubrey]

Hi @robyan01, send your account details via private message and we can go from there.

[robyan01]

Hi Aubrey,

I spoke to the support team on the phone and requested the 5G home broadband service cancellation. I was told that the service would be cancelled at the end of the current billing period. However, I did not receive any email confirmation that my service cancellation request was processed.

Where in my account details can I see that the service cancellation request has been received and is being processed?

Thanks

[Aubrey · Accepted solution]

You would normally receive the service termination confirmation email once it's lodged at the end of the current billing cycle.