TPG Community

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Cancel ADSL Account

Level 1b



We have moved to a different provided and would like to cancel our ADSL account we are a business so dont want to sit on hold or take up alot of time can you please advise what needs to be done so I can get the process underway.




Hi @Killeaton 


I'm sorry to learn that you're discontinuing your service with us. I can have our Escalations Team contact you regarding your request. Can you send us a PM providing the customer ID or username of the account you wish to cancel, your best contact number and preferred time for a call back?


For your reference: How do I private message (PM) in the community




Hi @Killeaton


Thanks for providing your details via PM. We have already endorsed your concern to our Escalations Team. The account holder should get a call before 7PM NSW today.