Cancel TPG account and keep email

[pattath]

Hi,

I have changed providers and want to cancel my account but keep my email address.

What is the best way to do this? 

Thank you.

[KarlB]

Hi @pattath 

We do offer an Email only account. It will only cost you $27.50 per year for EACH Email/POP3 account. You may refer to this link for more information.

If you would like to discuss this further I'll arrange a call from our Accounts team. Please shoot me a PM with your Full Name, CID (customer identication number) and your mobile phone number

Regards,

Karl

[KarlB]

Hi @pattath 

Thanks for your PM. I have requested for our Billing Team to call you back later on today.

Regards,

Karl

[pattath]

No one has cars us but I just received an email saying my service has been cancelled. But no mention of keeping my email addresses running. Can you please look into this as soon as possible as I need them to stay running for at least the next 12 months. Maybe longer. Thank you.

[KarlB]

Hi @pattath 

I have requested again for our Billing Team to call you back later on today.

Regards,

Karl

[KarlB]

Hi @pattath 

I have requested again for our Billing Team to call you back later on today.

Regards,

Karl

[ihstorey]

Hello, 

I'm in the exact same situation and would like to do the same thing. Can someone please get in touch with me in regards to switching me to an email IMAP account service for my current email address and cancelling my current ADSL service?

Thanks,

Issy

[Anonymous]

Hi @ihstorey,

We're sad to know that you're considering to cancel the service with us. Please send me your account details (Username/Customer ID together with the address on file) we'll have one of our Account Specialists contact you to discuss details of service cancellation and on how to keep your existing e-mail address.

For reference: How do I private message (PM) in the community

Regards,

Hello, 

I'm in the exact same situation and would like to do the same thing. Can someone please get in touch with me in regards to switching me to an email IMAP account service for my current email address and cancelling my current ADSL service?

Thanks,

Issy