TPG Community

Get online support

Cancel TPG account and keep email

Highlighted
Level 1c

Hi,

I have changed providers and want to cancel my account but keep my email address.

What is the best way to do this? 

 

Thank you.

4 REPLIES 4
Highlighted
Moderator

Hi @pattath 

 

We do offer an Email only account. It will only cost you $27.50 per year for EACH Email/POP3 account. You may refer to this link for more information.

 

If you would like to discuss this further I'll arrange a call from our Accounts team. Please shoot me a PM with your Full Name, CID (customer identication number) and your mobile phone number

 

Regards,

Karl

Highlighted
Moderator

Hi @pattath 

 

Thanks for your PM. I have requested for our Billing Team to call you back later on today.

 

Regards,

Karl

Highlighted
Level 1c
No one has cars us but I just received an email saying my service has been cancelled. But no mention of keeping my email addresses running. Can you please look into this as soon as possible as I need them to stay running for at least the next 12 months. Maybe longer. Thank you.
Highlighted
Moderator

Hi @pattath 

 

I have requested again for our Billing Team to call you back later on today.

 

Regards,

Karl