Welcome to the community!
I apologise for the delay and understand you feel that your service is taking far too long to install. I would love to help and see get the bottom of this. I tried to use your community details to pull up the account unfortunately no match.
To better understand the situation, I'd like to get your account details (Username/Customer ID). You can send it via PM.
In case you need a reference: How to send a PM.
@davidaf7 We found your account by cross referencing your address and other details provided on the community.
We believe the service can be installed but we need your cooperation on this matter. I have asked our case manager to contact you directly to provide further assistance.