We regret to hear that you're discontinuing your service with us, although, I can understand the reason behind it. To better assist you with your request, we'll have our Escalations Team contact you. Can you PM us the following details:
Hi @bodieroberts12, thanks for providing the details via PM. We have arranged one of our account specialists to contact you between 2:30PM and 5:30PM today to address the concerns raised.
Let us know should you have further queries. Thank you.