Cancel contract

[bodieroberts12]

Hi there. I'm moving overseas and need to cancel my internet as of the 25th November 2019. Can I please cancel my contract? Thank you

[Will]

Hi @bodieroberts12 

We regret to hear that you're discontinuing your service with us, although, I can understand the reason behind it. To better assist you with your request, we'll have our Escalations Team contact you. Can you PM us the following details:

• Customer ID / username of the account you want to cancel
• Best Contact number
• Preferred Time for a Call

Regards,

Will

[Riezl]

Hi @bodieroberts12, thanks for providing the details via PM. We have arranged one of our account specialists to contact you between 2:30PM and 5:30PM today to address the concerns raised.

Let us know should you have further queries. Thank you.

[Anonymous]

Hi @bodieroberts12,

One of our Account Specialists tried to contact you yesterday unfortunately no avail. Let us know your best contact time today and we'll have them call you again. Cheers!