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Cancel contract

bodieroberts12
Level 2
Level 2
‎21-11-2019 07:40 AM

Hi there. I'm moving overseas and need to cancel my internet as of the 25th November 2019. Can I please cancel my contract? Thank you

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3 REPLIES 3
Will
Moderator Moderator
Moderator
‎21-11-2019 11:10 AM

Hi @bodieroberts12 

 

We regret to hear that you're discontinuing your service with us, although, I can understand the reason behind it. To better assist you with your request, we'll have our Escalations Team contact you. Can you PM us the following details:

  • Customer ID / username of the account you want to cancel
  • Best Contact number
  • Preferred Time for a Call

Regards,

Will

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Anonymous
Not applicable
‎21-11-2019 01:59 PM

Hi @bodieroberts12, thanks for providing the details via PM. We have arranged one of our account specialists to contact you between 2:30PM and 5:30PM today to address the concerns raised.

 

Let us know should you have further queries. Thank you.

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Anonymous
Not applicable
‎22-11-2019 08:02 AM

Hi @bodieroberts12,

 

One of our Account Specialists tried to contact you yesterday unfortunately no avail. Let us know your best contact time today and we'll have them call you again. Cheers!

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