Cancel my TPG Service

[quangphuc789]

Hi TPG, please cancel my NBN Service as I am not happy with the price increase.

Thank you very much.

[Ahra_G]

Hi @quangphuc789, 

It is important to note these changes only apply to a selection of our NBN plans. Pricing for our fast, no-fuss 4G and 5G fixed-wireless services continue to be as competitive as ever and available at a much lower cost than similar speed NBN plans.

Please send in your Customer ID or username via private message so we can have an Accounts Specialist to assist you.

Thanks! 

Ahra_G

[quangphuc789]

Hi @Ahra_G , thanks for the prompt message.

The problem is, I have used TPG only for 2 months! Now you increased the pricing, that's really uncomfortable. Sent you a PM. Please attend to my request.

[quangphuc789]

I want to make it clear again:
One of the staff asked me to PM, provide my details, account, phone number and preferred timing for a call from customer service.
And what happened next was I only received a text message saying I will have to pay more starting from day 19 Sep.
Such a failed customer service. Total lack of respect. This wont be the only platform that I will complain about TPG.
Only with TPG for 3 months short and this is a very bad experience.

[Anonymous]

Hi @quangphuc789, 

We'll ensure that our accounts team will be responding to your email today. Our sincerest apology for the inconvenience caused.